Frequently asked questions

How long does it take to get my order delivered?

Orders are shipped within 24 hours of order confirmation. Our delivery takes 2-6 business days from the date the order is placed.

Is Cash on delivery available? What all payment methods are accepted?

Yes we accept cash on delivery. We accept all major payment methods, i.e.

  1. Domestic credit and debit cards 
  2. Net Banking
  3. UPI
  4. Cash on delivery (COD) 
  5. Wallets
Do you deliver PAN India?

Yes, we deliver PAN India.

I want to cancel my order?

No worries, if you wish to cancel your order, please contact us within 30 minutes of placing the order via e-mail at care@scrumbler.in or WhatsApp us at + 91 92661 29456.

However, once an order begins processing no changes can be made, you can simply refuse to accept the order during the time of delivery, to cancel your order, and the refund will be initiated back to your source account.

How can I avail my warranty?

Your item comes with a warranty that can be availed simply by dropping us an email at care@scrumbler.in, or writing us on WhatsApp at + 91 92661 29456. We’ll take care of the rest.

For details regarding the warranty, please refer to our Warranty policy

How do I take care of my products?

Our products are made of genuine leather; synthetic fabrics and materials; and metallic accessories which can react to humidity, salt and atmospheric agents. This may cause irreversible wear and tear, so we recommend you keep your item(s) dry. To keep your bags and accessories clean, wipe them with a soft dry cloth. When they are not in use, store them in a protective bag in a clean, cool and dry place. All our materials are carefully crafted and sourced for their unique qualities. Any incidental marks, tonal changes and/or textural variances are part of the material’s natural characteristic and should not be considered as imperfections.

What is the warranty on Scrumbler products?

We offer a 5 year warranty, covering any defects in leather quality, stitching, or craftsmanship under normal usage conditions. Additionally, a 2-year warranty covers the chains, buckle and other fittings. Please review our detailed Warranty policy for more information.

Do you have a physical store as well?

Presently, we operate exclusively online only. This allows us to reach customers worldwide and offer competitive pricing.

What materials are your handbags and other products made from?

Our products are crafted using 100% Genuine leather only and we use premium materials, fittings and high-quality fabrics to add life to each item. Each product description provides detailed information about the materials used.

What is your return policy?

At Scrumbler, we want you to be completely satisfied with your purchase. If you're not, we accept returns within 10 days of receipt. Please review our detailed return policy for more information.

My question is not listed, how can I contact Scrumbler for further assistance?

You can reach out to us via email at care@scrumbler.in or or WhatsApp/call us at + 91 92661 29456. We're here to help with any questions or concerns you may have.